FAQs & Confidentiality
Clear answers, complete discretion.
How we protect your reputation and operate with trust.
How do you ensure complete confidentiality in crisis situations?
All client engagements operate under strict non-disclosure agreements (NDAs). We do not disclose client names, case details, or engagement specifics. Our discretion is key to protecting reputations.
What industries do you specialize in?
We focus on high-stakes industries where reputation risks and crisis management are mission-critical, including mining, healthcare/pharma, energy, finance, and technology. However, we adapt our strategies to any industry facing regulatory, operational, or reputational risks.
Do you provide legal representation or regulatory compliance services?
We do not offer legal representation or full-scale compliance services. However, we help identify potential vulnerabilities that could lead to regulatory or reputational risks. In cases where compliance issues impact public trust, we develop communication strategies to mitigate risks and support reputation recovery. While we do not directly manage compliance, we work closely with experienced legal advisors and regulatory affairs experts to ensure clients have access to the right expertise when needed.
How fast can you respond to a crisis?
We offer immediate crisis support when needed. Depending on the urgency and nature of the situation, our team can activate crisis protocols within hours and provide on-the-ground or remote strategic guidance.
Do you offer preventive risk assessments, or do you only work in crisis situations?
Both. Prevention is just as important as crisis response. We help clients identify vulnerabilities, develop crisis playbooks, and conduct risk simulations to minimize exposure before an issue escalates.
How do you handle digital crises, such as misinformation or online reputation attacks?
Our digital crisis specialists monitor emerging threats, mitigate negative exposure, and work with journalists, industry voices, and digital platforms to control narratives before they spiral. Whether it’s misinformation, media scrutiny, or online activism, we help ensure your reputation stays protected.
Confidentiality Statement
Protecting Your Business, Reputation & Data
At Graef & Co., confidentiality is non-negotiable. We operate under the principle that discretion builds trust and ensures our clients can navigate crises or strategic challenges without external exposure.
Our Commitment to Confidentiality:
Strict Non-Disclosure Agreements (NDAs) – Every engagement is secured by legally binding confidentiality agreements.
No Public Case Studies or Testimonials – We do not disclose client names, past crises, or engagement specifics.
Zero Third-Party Disclosure – We do not share engagement details with media, investors, or external stakeholders.
Secure Communication & Data Protection:
Swiss-Based Secure Datacenters – All communications and sensitive data are encrypted and stored in secure Swiss data centers.
End-to-End Encryption – Every email and message is encrypted from the first point of contact.
Confidential Messaging & Calls – Upon request, we use highly secure, non-cloud-based messaging platforms for voice and text communication.
Offline Document Storage – Critical documents are stored securely outside of cloud-based systems to prevent unauthorized access.
Media & Public Relations Discretion:
No Client is Used for Promotional Purposes – We do not leverage engagements for marketing, PR, or case studies.
Crisis Handling with Absolute Confidentiality – Our team operates behind the scenes, ensuring that all communication and risk mitigation efforts remain strictly private.
Our clients’ privacy is paramount. When discretion matters most, we ensure that your business stays protected.